Restaurant Operations

• Table setting arrangements, napkin folding techniques, and restaurant service standards.
• Techniques for taking orders, serving food and beverages, and handling special requests.

Bar Operations

• Basic bar setup and organization, including bar equipment and tools.
• Knowledge of bar beverages, mixing techniques, and cocktail preparation.

Customer Relationship Management

• Building rapport with customers, handling complaints, and providing excellent customer service.
• Understanding guest preferences and personalizing service experiences.

Health and Safety Standards

• Knowledge of hygiene and sanitation practices in F&B service.
• Compliance with food safety regulations and health standards.

Practical Training

• Hands-on experience in restaurant and bar settings, practicing service techniques and procedures.
• Role-playing scenarios for customer interactions, order taking, and service delivery.

Hospitality Management Software

• Introduction to software used in restaurant management, reservation systems, and point-of-sale (POS) systems.
• Training on using technology for efficient F&B service operations.

Career Opportunities

Restaurant Server/Waiter/Waitress

• Take orders, serve food and beverages, and ensure guest satisfaction in restaurants, hotels, or resorts.
• Provide recommendations on menu items, specials, and beverage pairings.

Bartender

• Prepare and serve alcoholic and non-alcoholic beverages, cocktails, and specialty drinks.
• Maintain bar inventory, cleanliness, and adhere to responsible alcohol service practices.

Banquet Server

• Assist in catering and banquet events, serving meals and beverages to guests at weddings, conferences, or special occasions.
• Coordinate with event planners and ensure smooth execution of F&B services.

Food and Beverage Supervisor

• Oversee F&B service operations, including staff scheduling, training, and ensuring service standards are met.
• Manage inventory, orders, and maintain cost control measures in F&B outlets.

Restaurant Manager

• Manage day-to-day operations of restaurants, ensuring efficient service delivery and customer satisfaction.
• Supervise staff, handle guest complaints, and maintain quality standards in food and service.

Cruise Ship F&B Staff

• Work on cruise ships in various F&B roles, providing exceptional service to passengers.
• Rotate between restaurant service, bar service, and other F&B outlets onboard.

Hotel F&B Service

• Join F&B departments in hotels, including room service, restaurant service, and banquet operations.
• Ensure high-quality service delivery to hotel guests, adhering to brand standards and guest expectations.

Event Planner/Coordinator

• Coordinate F&B services for events, including menu planning, catering arrangements, and ensuring guest satisfaction.
• Work in event management companies, hotels, or as freelance event planners.