Food and Beverage Service

• Techniques for table setup, serving methods, and customer interaction.
• Knowledge of beverages, wine service, and restaurant service etiquette.

Accommodation Operations

• Introduction to housekeeping operations, room preparation, and cleanliness standards.
• Guest relations and handling guest requests in accommodation settings.

Front Office Management

• Reception duties, guest check-in/check-out procedures, and reservation systems.
• Handling inquiries, complaints, and providing information to guests.

Catering Management

• Planning and organizing catering events, including menu planning, event logistics, and staffing.
• Managing client requirements, dietary preferences, and event coordination.

Hospitality Marketing and Sales

• Basics of marketing strategies and sales techniques in the hospitality industry.
• Promoting hospitality services, customer relationship management, and revenue generation.

Health and Safety Practices

• Adherence to health, safety, and hygiene regulations in hospitality operations.
• Training on food safety standards, sanitation practices, and emergency procedures.

Career Opportunities

Restaurant Server/Waiter/Waitress

• Serve food and beverages to guests in restaurants or dining establishments.
• Provide recommendations, take orders, and ensure customer satisfaction.

Chef/Line Cook

• Assist in food preparation, cooking, and presentation in hotel kitchens or restaurants.
• Specialize in specific culinary techniques or cuisines.

Front Desk Receptionist

• Manage guest check-in/check-out procedures and handle reservations in hotels or resorts.
• Provide information about hotel facilities, services, and local attractions.

Housekeeping Attendant

• Maintain cleanliness and hygiene standards in guest rooms and public areas of hotels.
• Ensure guest comfort and satisfaction through efficient housekeeping services.

Catering Coordinator/Event Planner

• Plan and organize catering events such as weddings, conferences, and parties.
• Coordinate with clients, manage event logistics, and ensure smooth execution of catering services.

Sales and Marketing Assistant

• Support marketing efforts to promote hospitality services, including online promotions and customer outreach.
• Assist in sales activities, responding to inquiries, and generating leads for hotel bookings or catering services.

Hospitality Supervisor/Team Leader

• Supervise daily operations in hospitality establishments, including overseeing staff, ensuring service standards, and managing guest relations.
• Coordinate activities across departments such as food production, housekeeping, and front office.

Guest Services Agent

• Provide personalized assistance and services to hotel guests, including handling requests, reservations, and addressing guest concerns.
• Enhance guest experiences through excellent customer service and attention to detail.